Request an Assessment Visit

Our enquiry form enables us to establish exactly the type of care that is needed and tailor our expertise to your needs. Please complete the below form and we will endeavour to respond as soon as possible.

    How Can We Help You

      We offer care in a variety of different ways, please select one or more options below. 

    • Care Type

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      • Live-in Care
      • Respite Care
      • Home From Hospital
      • Care On Holiday

      Select the types of care you would like to discuss

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    General Information

    • Title

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    • Forenames

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    • Surname

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    • Date of Birth

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    • First Language

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    • Address

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    • Post Code

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    • Telephone Number

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    • Email

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    • Smoking

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      Some of our clients have a preference for non-smokers and we make every effort to comply with their wishes.

    • Details of interests, hobbies etc.

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      The Agency makes every effort to obtain a ‘good match’ between clients and holiday companions/carers

    • How did you find us?

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      It would be helpful to us if you would tell us how you came to hear of Able Community Care.

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    Your State Of Health

    • Current State Of Health

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      Please give full details of any health problem, any named disease and also details of any special dietary requirements.

    • Weight

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    • Height

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    • Do you use any of the following

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      • A Comode
      • a Wheelchair
      • a Zimmer Frame or any other walking aid
    • Do you require lifting?

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    • If you require help with washing, bathing, dressing, please give details:

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    • Do you attend a day centre?

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    • Do you have a hoist?

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    Hoist Information

    • Name of Manufacturer

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    • Model:

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    • Date of last maintenance check

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    • Is help required during the night?

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    Help At Night Details

    • Times per night:

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    • Times per week:

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    Expected Duration

    • Estimated Time

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      How long do you anticipate you might require a companion or carers help?

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    Accomodation Information

    • Describe the accommodation

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      House, bungalow, flat, hotel, cruise ship etc.

    • Suitable Equipment

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      Please confirm that suitable equipment is, or will be, in place to meet your needs.

    • Type of heating

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    • Washing machine

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    • Dryer

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    • Freezer

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    • Refrigerator

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    • Type of cooker:

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    • Location of home:

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    • Distance from shops:

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    • Please give details on bus or train services available if available:

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    • Please give details on pets, if any:

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    • Are there any other domestic staff?

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    • Please give details on what accommodation is available for the housekeeper/carer?

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    • Other people in the house

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      Please give details of anyone else who resides in the household or who will be going away on holiday with you

    • Children Under 16

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      If there are any children under sixteen years old living in the home or who may visit, please give details

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    Correspondance

    • Correspondance

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      To whom should the Agency's Correspondance be sent? Please Select one of the options below.

    Correspondence Representative

    • Surname and Title

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    • Initials

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    • Status

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      Whether a relation, solicitor, bank manager etc

    • Address

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    • Post code

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    • Telephone Number

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    • Email

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    • Would you prefer to receive our correspondence by email?

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    Emergency Contacts

    • Name

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    • Relationship

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    • Telephone Number

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    • Email

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    Doctor

    • Doctor's Name

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    • Address

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    • Telephone Number

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    Payment Of Accounts

    • Payment Of Accounts

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      To whom should the Agency's accounts be sent? Please Select one of the options below.

    Accounts Representative

    • Surname

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    • Title

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    • Initials

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    • Status

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    • Address

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    • Post code

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    • Telephone Number

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    • Email

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    • Would you prefer to receive our correspondence by email?

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    Additional Service User

      Is there anyone else in the household that requires care?

    • Yes

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    Their Information

    • Date of Birth

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    • Title

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    • Forenames

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    • Surname

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    • Please assist by giving details of interests, hobbies, their previous occupation and their religion:

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    Their State Of Health

    • Current State Of Health

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    • Weight

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    • Height

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    • Do they use any of the following

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      • A Comode
      • a Wheelchair
      • a Zimmer Frame or any other walking aid
    • Do they require lifting?

      Please fill this in
    • If they require help with washing, bathing, dressing, please give details:

      Please fill this in
    • Do they attend a day centre?

      Please fill this in
    • Do they have a hoist?

      Please fill this in

    Hoist Information

    • Name of Manufacturer

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    • Model:

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    • Date of last maintenance check

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    • Is help required during the night?

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    Help At Night Information

    • Times per night:

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    • Times per week:

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You must agree to the terms and policies of the website to continue

I agree to the terms,conditions and privacy policy of the site

Terms & Conditions
 

Terms of Use for website

 

THIS IS A LEGAL AGREEMENT BETWEEN YOU AND Able Community Care Ltd, of The Old Parish Rooms, Whitlingham Lane, Trowse, Norwich, Norfolk, UK. NR14 8TZ governing the terms of your use of this Site. This Agreement (together with any annexure additions updates or revisions hereto) constitute the Agreement between you and Able Community Care Ltd.
 
Introduction and Definitions
 
Your access to, use of, linking to the Site, use of software or downloading software on the Site (collectively, your "Access") is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained on this page and elsewhere on the Site ("Terms of Use"). If you do not agree with the Terms of Use, leave this Site. This website (the "Site") is owned and operated by Able Community Care Ltd.
 
The Terms of Use of this Site do not affect your statutory rights as a consumer.
 
"You" and "Your" means the person using this Site to order goods and subject to these Terms of Use.
 
"Able Community Care Ltd" , "We", "Us", or "Our" means: Able Community Care Ltd, The Old Parish Rooms, Whitlingham Lane, Trowse, Norwich, Norfolk, UK. NR14 8TZ
 
Disclaimers and Limitation of Liability
 
To the extent permitted by law, Able Community Care Ltd provides this Site and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this Site, or that it will be timely or error-free, that defects will be corrected, or that the Site or server that makes it available are free of viruses or other harmful components.
 
Subject to the previous paragraph, neither we nor our officers, agents, employees or contractors shall have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use this Site.
 
Nothing in these terms shall exclude or limits liability for death or personal injury resulting from our negligence or that of our agents or employees.
 
Intellectual Property
 
You may not print, copy, reproduce, download, republish, broadcast, transmit, display, modify or re-use the materials from this Site for anything other than personal, non-commercial use, including in particular any purpose which publicly re-sells or re-uses the materials, without the prior written consent of the copyright holder.
 
All copyright, trade marks and other intellectual property rights in this Site and its content (including without limitation the Site design, text, graphics, logos, icons, images and all software, databases and source code connected with the Site) are owned by or licensed to Able Community Care Ltd or otherwise used by Able Community Care Ltd as permitted by law.
 
Availability
 
This Site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavour to notify customers in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time.
 
Indemnity
 
You must indemnify and hold harmless us and, our directors, officers, employees, agents, vendors, advertisers, partners and suppliers and keep them indemnified against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from your Access to and use of this Site, any breach or violation of the Terms of Use of this Site or your violation of any law or your violation of the rights of any third party.
 
Limitations of Use
 
This Site is intended to be accessed by persons located in the following geographical area [ ] and we make no representation that any information, materials or functions included in this Site are appropriate for use in any other jurisdiction.
 
By using this Site, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the Site or contacting us.
 
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
 
To use our service you must be over 18 years of age.
 
Any passwords issued by this site should be kept confidential at all times, and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password then you should contact us immediately.
 
You may not use the Site for any unlawful or unauthorised purpose, including without limitation:
 Distributing any unlawful, libellous, abusive, threatening, harmful, obscene or otherwise objectionable material; Transmitting material that constitutes a criminal offence, results in civil liability or otherwise breaches any laws, regulations or codes of practice; Interfering with any other persons use or enjoyment of the Site; Damaging, disabling or impairing the operation of this Site or attempting to gain unauthorised access to this Site or to networks connected to it, through hacking, spoofing or other such similar means.
 
Feedback and User Submissions
 
We do not solicit nor wish to receive any confidential or proprietary information from you. Nor do we wish to receive any creative materials, ideas or suggestions other than those we specifically request.
 
If you do send to us by email or otherwise, any communication or material, you represent and warrant that the information and material is original to you, and you will be deemed to have granted us a perpetual, world-wide, royalty-free license to use such communications or material in any way we see fit and we will be free to use any such material or information contained in communications you send for any purpose whatsoever.
 
Termination
 
We reserve the right to decline a new registration, terminate your right to link to the Site, remove you as a user of this Site, and/or prevent any further use if you violate any of the Terms of Use. If we consider there to be a risk of liability or loss to us or our partner websites we may take any action deemed necessary to prevent such a liability or loss from occurring.
 
If we terminate your right to link to the Site you must cease linking to the Site immediately. Any person who holds a suspended or terminated membership must not order from or re-join this Site without our prior written consent. We reserve the right to assign or sub-contract any or all of our rights and obligations under these terms. Please note that we have the ability to trace your IP address, and if necessary, contact your ISP in the event of a suspected breach of these Terms of Use.
 
Enforceability
 
If any part of these Terms of Use are deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions of these Terms of Use.
 
No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.
 
Governing Law
 
The Terms of Use, Privacy Policy and any matter relating to this Site shall be governed by English law and any dispute shall be resolved exclusively in the courts of England.
 
We recommend you print a copy of these Terms of Use for your future reference.
 
If you have any questions regarding these Terms of Use or any aspect of our service please contact us at info@ablecommunitycare.com

 

 

I am happy to be contacted by Able Community Care inline with their privacy policy

Please fill this in

Introduction

1.1    We are committed to safeguarding the privacy of our website visitors and service users.

1.2    This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3    By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

1.4    In this policy, "we", "us" and "our" refer to Able Community Care Limited. For more information about us, see Section 11.

2.       Credit

2.1    This document was created using a template from Docular (https://docular.net).

3.       How we use your personal data

3.1    In this Section 3 we have set out:

(a)    the general categories of personal data that we may process;

(b)    in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(c)    the purposes for which we may process personal data; and

(d)    the legal bases of the processing.

3.2    We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent.

3.3    We may process your account data ("account data"). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

3.4    We may process your information included in your personal profile on our website ("profile data"). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

3.5    We may process your personal data that are provided in the course of the use of our services ("service data"). The service data may include personal data. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

3.6    We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

3.7    We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

3.8    We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.

3.9    We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.

3.10  We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

3.11  We may process other personal data. This data may include details of interactions, contact details and copies of emails. This data may be processed for sales purposes. The legal basis for this processing is consent.

3.12  We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

3.13  We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

3.14  In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3.15  Please do not supply any other person's personal data to us, unless we prompt you to do so.

4.       Providing your personal data to others

4.1    We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

4.2    We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.3    In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

 

5.       Retaining and deleting personal data

5.1    This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3    We will retain your personal data as follows:

(a)    personal data  will be retained for a minimum period of 1 year following  data collection, and for a maximum period of 3 years following data collection.

5.4    In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

(a)    the period of retention of personal data  will be determined based on the level of interaction between us.

5.5    Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

6.       Amendments

6.1    We may update this policy from time to time by publishing a new version on our website.

6.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

6.3    We may notify you of changes to this policy by email or through the private messaging system on our website.

7.       Your rights

7.1    In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

7.2    Your principal rights under data protection law are:

(a)    the right to access;

(b)    the right to rectification;

(c)    the right to erasure;

(d)    the right to restrict processing;

(e)    the right to object to processing;

(f)    the right to data portability;

(g)    the right to complain to a supervisory authority; and

(h)    the right to withdraw consent.

7.3    You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

7.4    You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

7.5    In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

7.6    In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

7.7    You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

7.8    You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

7.9    You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

7.10  To the extent that the legal basis for our processing of your personal data is:

(a)    consent; or

(b)    that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

        and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

7.11  If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

7.12  To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

7.13  You may exercise any of your rights in relation to your personal data by written notice to us.

8.       About cookies

8.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

8.2    Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

8.3    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

9.       Cookies that we use

9.1    We use cookies for the following purposes:

(a)    analysis - we use cookies to help us to analyse the use and performance of our website and services.

10.    Managing cookies

10.1  Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)    https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)    http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)    https://support.apple.com/kb/PH21411 (Safari); and

(f)    https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

10.2  Blocking all cookies will have a negative impact upon the usability of many websites.

11.    Our details

11.1  This website is owned and operated by Able Community Care Limited.

11.2  We are registered in England and Wales under registration number 07490736, and our registered office is at Able Community Care Limited, The Old Parish Rooms, Whitlingham Lane, Trowse, Norwich, England, NR14 8TZ.

11.3  Our principal place of business is at Able Community Care Limited, The Old Parish Rooms, Whitlingham Lane, Trowse, Norwich, England, NR14 8TZ.

11.4  You can contact us:

(a)    by post, to the postal address given above;

(b)    using our website contact form;

(c)    by telephone, on the contact number published on our website from time to time; or

(d)    by email, using the email address published on our website from time to time.

12.    Data protection officer

12.1  Our data protection officer's contact details are: Able Community Care Limited, The Old Parish Rooms, Whitlingham Lane, Trowse, Norwich, England, NR14 8TZ. Tel 01603 764567. Email info@ablecommunitycare.com