FAQs
Frequently Asked Questions
My old care agency, sub-contracted the ‘out of hours service’ to another company, do you?
No. Our own Care Managers undertake this. Available 24/7 including ALL Bank Holidays.
Do you charge for visits?
No.
Do you have a registration fee?
No.
Does an outside agency recruit for you?
No. We recruit ‘in house’ only.
My grandmother was told by her care agency if she has to ask for help in the night, she will be charged £5 each time she calls out. Do your carers charge for this?
No.
If I don’t like a carer, will they have to come back?
No. You choose whom you get on with and who you do not.
My elderly aunt uses cheques to pay accounts. Do you charge for this?
No.
Every time I called my previous agency I spoke to someone new, do your office staff change a lot?
No. You will have a designated Care Manager with who you will discuss most of your care plan with. As a small company, we strive to offer a personal service to you with high levels of customer care. Our office staff have been here an average of 8 years – our longest-serving member has just passed 42 years!
My aunt would be unable to pay her care workers directly and, as I live abroad, it is not practical for me to do so. Is there a way round this?
Yes, we offer an Agent Service for clients who wish us to pay carers on their behalf.
Can you provide your live-in care service outside of the UK?
Yes we can and have done so. There are however additional expenses with providing care internationally which is mainly the cost associated with travelling.
OUR SERVICES
Your Care Solutions
Live-in Care services 24 hours a day, every day of the year, throughout the UK, including the Channel Islands.
Request an Initial
Assessment Call/Visit
today
with No-Obligation.
This enquiry enables us to establish exactly the type of care that is needed and tailor our expertise to your needs.
