For older people living alone, particularly in rural and remote areas, winter weather can bring an unexpected problem. Snow, ice, flooding and freezing temperatures may make it impossible to get to the local shops, sometimes for several days.

For those who do not use the internet, arranging a supermarket delivery may not be straightforward.

Your local shop

Many small village shops and independent food retailers may be willing to deliver essential groceries to older residents who cannot get out. It is worth asking now whether they offer this service.

Community transport organisations

Some community transport schemes may be able to arrange for shopping to be collected and delivered, particularly for someone who is unwell or temporarily housebound. Not all offer this service, but it is certainly worth asking.

Supermarkets that offer telephone shopping

Morrisons – Doorstep Delivery

Morrisons offers a telephone ordering service for older and vulnerable customers who need essential groceries delivered.

Telephone: 0345 611 6111 – Option 5

• Orders can be placed by telephone without using the internet.

• Delivery may be available the following day.

• The service generally covers homes within 10 miles of a participating store.

• Ask about payment arrangements and any charges when ordering.

Sainsbury’s – Assisted Shopping

Sainsbury’s offers telephone shopping assistance for people who are housebound or unable to shop online.

Telephone: 0800 328 1700

Assisted Shopping enquiries: 0800 917 8557

• Customers may need to register before placing an order.

• Delivery arrangements depend on availability and location.

In Scotland – The Food Train

The Food Train is a Scottish charity helping older people who find it difficult to shop independently.

In participating areas, volunteers can take a shopping list, purchase groceries, deliver them and sometimes help put the shopping away.

A membership or delivery charge may apply. Contact your local Food Train service to find out what is available.

Other organisations worth contacting

Age UK: Some local Age UK organisations offer shopping assistance or can help arrange grocery deliveries.

NHS and Care Volunteer Responders (England): Telephone 0808 196 3646 to enquire about available support. Some practical shopping assistance requires a referral from a health or care professional.

Local charities and voluntary groups: Churches, community groups, befriending services and village organisations may know of volunteers who can help collect essential groceries.

Prepared meals delivered to your home

Companies such as Wiltshire Farm Foods and Oakhouse Foods offer ready-prepared meals delivered to the home, subject to local availability.

Meals on Wheels services, where available, may also be an option. Ask your local council or voluntary organisations about services in your area.

A little preparation now could make all the difference

If you live alone, consider keeping a small emergency supply of food that is easy to prepare, such as soup, tinned vegetables, beans, cereals, long-life milk and other items you enjoy.

Keep the telephone numbers of local shops, neighbours, family members and community organisations somewhere easy to find. If you cannot obtain essential food, contact your local council and ask what emergency or community support is available.

This tip is only guidance. Services, charges and availability vary by area and can change, so check the details directly with the shop, charity or provider before relying on them.