Privacy Policy

1. Information We Collect

We may collect and process the following types of personal data:

Clients and Service Users:

• Name, address, date of birth, contact details
• Medical information and care requirements
• Emergency contact and next of kin details
• Financial information (for billing or funding purposes)
• Records of care and support provided 

Job Applicants:

• Contact details, CVs, references
• Background checks (including DBS checks)
• Training and employment history
• CVs which have not been fully processed will be destroyed after 6 months

Potential Clients

Service User Access Forms.

The above application forms which have not resulted in a service being provided will be destroyed after 6 months.

Website users

• Technical data (IP address, browser type)
• Cookies and usage data (see our Cookie Policy)

----------------------------------------------------------------------------------------------

2. How We Use Your Information

We process your data for the following purposes:

• To provide care and support services
• To manage staff and recruitment
• To meet legal, regulatory, and safeguarding obligations
• To maintain accurate records and communicate with you
• To improve our services and respond to inquiries

----------------------------------------------------------------------------------------------

3. Legal Basis for Processing

We rely on the following lawful bases:

• Consent (e.g., for certain marketing or communications)
• Contract (for employment or service agreements)
• Legal obligation (to comply with applicable laws)
• Vital interests (in emergencies or safeguarding situations)
• Legitimate interests (for service improvement and administration)

----------------------------------------------------------------------------------------------

4. Sharing Your Information

• Health professionals and local authorities
• Regulatory bodies (e.g., CQC)
• Payroll and HR service providers
• Emergency services (when necessary)
• Third-party service providers (under strict data protection terms)

We do not sell your data to third parties.

----------------------------------------------------------------------------------------------

5. Data Security

We have put in place appropriate physical, electronic, and managerial procedures to safeguard your data. Access to personal data is restricted to authorised personnel only.

----------------------------------------------------------------------------------------------

6. Data Retention

We retain personal data only for as long as necessary for the purposes we collected it for, including legal and regulatory requirements. Retention periods vary depending on the nature of the data.

----------------------------------------------------------------------------------------------

7. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion of data
• Object to or restrict processing
• Withdraw consent where applicable
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at:     stephen@ablecommunitycare.com

----------------------------------------------------------------------------------------------

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

----------------------------------------------------------------------------------------------

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:
 

Stephen Pipe - Data Protection Officer 

stephen@ablecommunitycare.com

01603 764567