May 08, 2014 -- Able Newsflash No.423

Care News

Andrea Sutcliffe, Chief Inspector of Adult Social Care for the CQC, told The Times that the Care Quality Commission is planning to penalise home care providers who offer home visits of around 15 minutes to people with dementia.

She told The Times that she found it hard to see how 15-minute visits could ever be justified for dementia sufferers and that they were usually inappropriate for any elderly patient.

According to The Times, the new inspection regime she is poised to introduce would penalise the domiciliary care companies prepared to supply this type of visit to people with dementia. That, in turn, will put pressure on local authorities who commission them. The CQC will also have some limited powers to inspect councils where there is poor provision of care in an area.

“Ultimately, this is about needs,” Ms Sutcliffe told The Times. “If you are providing a service for someone living with dementia, if you go in and all you are there for is 15 minutes, how confusing is that for the person you are supposed to be providing a service to? How can that be reasonable to meet their needs, effective in supporting them, appropriate for them?

“How can it be ‘caring’ when the person is still confused about who has just come through the door? How can it be safe when the person does not know what’s going on? What are the leadership and management of that company doing in saying that is an appropriate way to provide services?”

United Kingdom Homecare Association (UKHCA), the representative association for domiciliary care agencies, reacted swiftly to Ms Sutcliffe’s comments. UKHCA’s policy director, Colin Angel, said: “We are disappointed that England’s Chief Inspector is prevented from directly tackling councils which commission care that they themselves admit is inadequate.”


SPENDING on free personal care for elderly people living at home in Scotland has increased by more than 160% since the flagship policy was introduced, with the bill reaching almost £350m in 2012-13.

The number of pensioners receiving personal care - which includes help with washing and dressing - in their own home has increased every year except one since 2003-04, according to a new Scottish Government report.

In 2012-13, 47,680 people benefited from the policy, receiving an average of 8.4 hours of care a week, compared to 32,870 people receiving an average of 6.9 hours of care a week in 2003-04.

The increases have sparked renewed calls for the Scottish Government to look into how they are going to continue funding the popular policy as the frail elderly population in Scotland continues to grow.

(Source: The Herald)

Question of the Week

"An elderly relative has died and I am clearing out his house, etc. His car, which will be sold is in the garage. However what do I do with his driving licence and car registration document?"

Answer : If a driver has died, send the person’s driving licence to the DVLA at: DVLA, Swansea, SA99 1AB

Include a letter with the documents explaining:

Send the registration document, again with the same letter to the DVLA at: DVLA Swansea, SA99 1ZZ

Spring Tip of the Week

Often when an older person becomes confused or a relative dies, the people trying to help them often spend a great deal of time trying to locate information. Information about where banks accounts are, which solicitors are used, if there is a will, where it is stored, who insures the car, where is the TV licence, who is the gas/electricity supplier, where the premium bonds are, etc.

Age UK provides a free booklet titled The Lifebook where you write important and useful information about your life. Completion of the Lifebook could be invaluable if a family member needs to find important information.

A copy of the Lifebook can be obtained by telephoning 0845 685 1061 and quoting ALL 721.

Alternatively you can request a copy which can be downloaded and kept on your computer.

More information can be found here:

In-House News

A client assessment visit took place in Guernsey.

Four clients were visited for reviews in Norfolk.

One carer was interviewed.

One of our Business Development Managers gave a presentation to a firm of financial advisors in Dorset.

Interesting Information/Statistics

Client Profile of the Week

Enid, in her late 80’s loves to go to church, to bake and to have friends round to her home. In 2013 after a series of falls which had resulted in broken bones it was decided that Enid needed to have either live-in care or move into a care home. Anxious to keep her lifestyle as independent as possible, Enid and her family chose live-in care from Able Community Care.

Enid has two regular, alternating live-in care workers.

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Best Wishes,
Angela Gifford, Director
Able Community Care Ltd.
Telephone 01603 764567