February 21, 2013 -- Able Newsflash No.361

Care News

The Times earlier this month published details about phone calls purporting to come from the Serious Fraud Squad. The calls relate to the fact that the person’s bank cards have been compromised by fraudsters and that he/she needed to follow certain instructions. To date more than 1600 customers of one bank have lost an average of £4,200 each. Many older people have been targeted.

The following information comes from The Serious Fraud Squad:

Be aware! Current scams - If anyone contacts you claiming to be from the SFO please be aware that we will only ever communicate with you:

If you receive a communication that purports to be from us, but which you find suspicious, please forward it to: alerts@sfo.gsi.gov.uk.

We will check the authenticity of the correspondence and get back to you within two working days.

If you are concerned about the authenticity of a phone call, confirm the name of the caller and tell them that you will call them back. To do this please dial our switchboard on 0207 239 7272 and ask to be put through to the named individual. We will then be able to confirm whether the name you have is an SFO employee.

A survey carried out by The British Heart Foundation found:

HelpAge International gives the following statistics in Issue 80 of their magazine Ageways:

  1. By 2030 the number of people with dementia worldwide is projected to be 65.7 million.
  2. Only one third of countries globally have comprehensive social protection schemes covering all branches of social security.
  3. For every 100 women aged 80 or over there are 61 men.

This is the 361st Newsflash which has been published.

Question of the Week

"Now that the Quality Care Commission does not investigate complaints about a care service, what organisation do I contact?"

Answer : If you are complaining about a care service you first need to make a complaint to the care provider. (This can be a council or private care provider). Each organisation will have a procedure on dealing with a complaint and this step has to be taken first.

If you are not happy about the response then you contact The LGO (Local Government Ombudsman) Advice Team. Normally the complaint that you are making has to be within 12 months of the particular issue. Only exceptional cases can be looked at if the complaint is older than this.

Further information as to what the LGO can do and the range of complaints they will look at can be found at http://www.lgo.org.uk or ring 0300 061 0601 for your local contact details.

Interesting Information / Statistics

The Seven Ages of Man – William Shakespeare.

All the world's a stage,
And all the men and women merely players,
They have their exits and entrances,
And one man in his time plays many parts,
His acts being seven ages. At first the infant,
Mewling and puking in the nurse's arms.
Then, the whining schoolboy with his satchel
And shining morning face, creeping like snail
Unwillingly to school. And then the lover,
Sighing like furnace, with a woeful ballad
Made to his mistress' eyebrow. Then a soldier,
Full of strange oaths, and bearded like the pard,
Jealous in honour, sudden, and quick in quarrel,
Seeking the bubble reputation
Even in the cannon's mouth. And then the justice
In fair round belly, with good capon lin'd,
With eyes severe, and beard of formal cut,
Full of wise saws, and modern instances,
And so he plays his part. The sixth age shifts
Into the lean and slipper'd pantaloon,
With spectacles on nose, and pouch on side,
His youthful hose well sav'd, a world too wide,
For his shrunk shank, and his big manly voice,
Turning again towards childish treble, pipes
And whistles in his sound. Last scene of all,
That ends this strange eventful history,
Is second childishness and mere oblivion,
Sans teeth, sans eyes, sans taste, sans everything.

In-House News

Potential clients have been visited in Cambridgeshire and Berkshire.

Attendance by a Manager at a Hampshire ‘Health Well being’ forum.

Potential carer interview took place in Norfolk.

I attended as Guest Speaker on Community Care at a local Carers Group afternoon. We receive many invitations to give presentations to a wide range of interest groups and the questions that are asked afterwards often demonstrate that people are not necessarily sure of their entitlements, what to do if they have a crisis, where to start looking for information, how to choose which service is appropriate, etc.

Able Community Care has signed up to The Dementia Pledge.

The Pledge is funded by the DOH and supported by the National Dementia Strategy Workforce Advisory Group.

A commitment to The Pledge means that we will develop our workforces understanding of dementia and provide quality care to those requiring dementia services.

Client Profile

Frederick and Kate are both in their 80’s and have differing problems.

Frederick is frail with poor mobility but independent as to how he wishes to spend the day. Kate has dementia and is active in that she enjoys helping with small jobs round their home, is chatty and happy but needs constant supervision.

Care commenced in their home in September 2011 and they have two main, live-in carers rotating. One Carer was introduced to Frederick and Kate in March 2012 followed by their second preferred Carer in July 2012.

If you enjoy reading this please forward it to anyone else who may also find it of interest. They can also subscribe for their own weekly copy from our website:

Best Wishes,
Angela Gifford, Director
Able Community Care Ltd.