July 19, 2012 -- Able Newsflash No.331

UK News

At London Luton Airport:

PRMs (Person’s with Reduced Mobility) arriving from an International flight will be taken through the appropriate access door and to the front of the UK Border Control passport control queue depending on whether they are EU or NON EU, when practical. If assistance is requested to help produce any paperwork then the assistance service provider will assist, on request.

You may wish to check out other airports in the UK.

Almost three-quarters (73%) of home care visits in England appeared to last 30 minutes or less, found the survey by the United Kingdom Homecare Association, though the figure was lower in Scotland and Wales at 42%.

Home care and care home providers will have to publish data on staff turnover and number of complaints and compliments, under an agreement in the Government’s Open Data White Paper.

The move towards transparency should enable people to more easily compare home care and care home providers.

The White Paper states that 'from autumn 2012, those domiciliary and residential social care providers who signed up to the voluntary and industry-led Transparency and Quality Compact will publish a core set to relevant metrics.'
Source: www.homecare.co.uk

Convenience stores need to do more to make food shopping easier for millions of older people across the country, the UK’s leading charity for the elderly has warned, according to today’s Independent Retail News.

Narrow aisles, cluttered stores and a lack of toilet facilities and seating areas are just some of the barriers faced by older people, says Age UK.

This however does not just apply to convenience stores. Only this week I heard an older lady moaning about the fact that she did not visit M&S these days due to the lack of chairs for her to sit down on. A telephone call to the ‘manager’ had elicited a ‘call back’ that had never arrived.

? ? ? Question of the Week ? ? ?

"My sister is a retired civil servant. She never married and cares for our elderly Father. I know that she is in need of help and advice as I am sure she is getting into debt associated with the cost of caring and providing for Dad. I do not live close by and any suggestions that I make she rejects, I believe, out of embarrassment. As she was a civil servant is there any organisation that I could suggest to her where she could make contact on a more ‘business’ like basis?"

Answer : There is a charity for civil servants both current and retired who have found themselves in difficulties across a wide range of circumstances. The charity can help with access to money advice and guidance and in some cases may be able to provide some financial support. The charity website advises that every year, over 10,000 civil servants find themselves in a position where they seek support either financial, emotional or practical, so this may persuade your sister to make contact with:

The Charity for Civil Servants
5 Anne Boleyn’s Walk, Cheam, Sutton, Surrey, SM3 8DY.
020 8240 2401

Interesting Information / Statistics

From the Health and Safety Executive you can obtain ‘talking leaflets’. There is one on Gas Safety, "Gas appliances – get them checked, keep them safe" and a second one, "Slips and Trips – preventing slips and trips at work".

Visit www.hse.gov.uk to order.

Motability offers around 400 adaptations to help make driving easier. For further details visit their web site at www.motabilitycarscheme.co.uk

In House

  • A potential client has been visited in Suffolk.
  • MH training has taken place in the office in Norwich.
  • A client review was held in Essex.
  • A new post has commenced in Surrey for a lady with MS. Care Manager is Sam, weekly wage is £571.00pw.inc.
  • I attended an FSB meeting with Chloe Smith MP and an appropriate panel, the topic of which was Red Tape with particular reference to Health and Safety.

    If you enjoy reading this please forward it to anyone else who may also find it of interest. They can also subscribe for their own weekly copy from our website:

    Best Wishes,
    Angela Gifford, Director
    Able Community Care Ltd.

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