January 19, 2012 -- Able Newsflash No.305

Care News

Debenham’s store has become the first retailer to offer a service to blind and partially sighted customers. The service, providing Personal Shoppers, has benefited from working closely with the RNIB and will be available in all of the company’s 167 stores in the UK and Ireland.

Debenham’s Personal Shoppers have undergone special training relating to the practicality of having reduced sight, trained in how to explain the touch and feel of garments, to describe heel height and style with reference to shoes and the functionality of garment fastening, etc. Call your local store for further details.


Missing appointments are costing the NHS up to £800m per annum. Last year this equated to 6.9 million people missing their appointment at an estimated cost of £120 per appointment wasted.

Every missed appointment is a waste of NHS resources and the money lost as a result of such missed appointments could pay for 115,000 hip replacements or 110,000 heart bypass operations.

Norman Lamb, Liberal Democrat has said this week that consideration should be given with reference to introducing a charge for missed appointments. (Dentists already have the right to charge for patients who miss their appointments and many operate a scheme where a reminder by phone or email is sent the day before an appointment)

In line perhaps with this thought, Stephen Dorrell Chairman of the Parliamentary Health Select Committee said "people should be reminded that the fact that an appointment is not paid for does not mean it is free."

Facts show that it is men and people in their 20’s who are most likely not to show up for their appointment whilst other reasons given are that the patient felt better, had forgotten or were nervous of attending.

In-House News

Prospective clients have been visited in Norfolk and Somerset.

A Medication Training Course has been attended by a Regional Manager.

MH training has been carried out for carers in an individual client’s home.

Potential carers have been interviewed in Hampshire and Gloucestershire.

Interesting Information / Statistics

Question of the Week
"I am a carer and my Mother whom I look after in our home has now been placed under the NHS Continuing Health Care sector. Will this make any changes to me, would it be possible for me to get some help so I could have some time off occasionally? At the moment, apart from friends who may offer, but not on a regular basis, I get no other support?"

Answer : Because you are the carer for your Mother, your contribution would be an integral part of her care plan and as such, your needs should be considered by her PCT.

The support they would consider providing to you could include the following; the provision of any training that would help you carry out your caring role and extra support enabling you to get regular breaks.

In addition, if the amount of care that you are providing to your Mother is substantial in that you are in attendance to her for much of the time and therefore are restricted in other ways, for example unable to carry out much of the domestic role within a home, e.g. cleaning, laundry, shopping, etc, you could also ask for a carers assessment from your local authority who may consider support to help your role as a carer by giving assistance with some household tasks. At the same time a check could be made to ensure that you are in receipt of financial benefits that you are entitled to.

Ask for a review by the PCT with reference to your needs as a carer and, in addition consider asking your local authority for one if you have not had one recently.


Sainsbury’s now offer the following services with reference to a person’s medication needs:

For further information regarding the above, please ask at your local Sainsbury store.


A hint to save fuel and give food value from a small booklet issued in 1940 titled War-Time Cookery: Use the liquid from boiled vegetables to dilute tinned soups.

We hope you have enjoyed reading this and "see you next week".

Best Wishes,
Angela Gifford, Director
Able Community Care Ltd.

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