December 22, 2011 -- Able Newsflash No.302

Care News

A study by the Personal Social Services Research Unit at Kent University has asked care home residents about their actual experience of living in a care home.

They asked residents who had just moved into a care home and then again three months later.

The result has been that many people’s experiences are better than they expected, they had more say over their lives than they again were expecting, their quality of life had improved and health and other needs were being met.

For further details visit:

Festive NHS injury statistics from The Sun of 19th December 2011:

The Office for National Statistics has given the following information with reference to people working with a disability:

In-House News

A prospective client has been visited in Kent and a monitoring visit has taken place in Norfolk. A team meeting was attended in London with Risk Assessments carried out in Norfolk and Essex. MH training has taken place in Norfolk

A new post has commenced in Devon for an older lady who is frail due to age. Care Manager is Colin and weekly wage is £576.00pw inc.

There will be no Newsflash next week but it will be back again from Thursday 5th January 2012.

Over the Festive Period the Able Community Care ‘on call’ phone line for emergencies will be manned by a rota of our Care Managers.

If any care worker has their own Christmas plans negated and are available for any emergency cover, please call the ‘on call’ line of 07850 784062. Any other 2012 request, please leave until the office re-opens on Wednesday 28th December. The office will again be closed on Monday 2nd January 2012

Interesting Information / Statistics

This Christmas Friends of the Elderly are urging us to look out for our elderly neighbours especially those who are alone for much of the festive season.

Cast a glance at their house to see if they have taken their milk in, the newspaper is not stuck in the letter box, the lights are not on during the day or off during the evening. Is the cat trying to get in for a long time, can you hear their dog barking?

These can all be signs that something is not well, so pop round and check they are ok.

If you suspect a person is suffering from hypothermia, signs of which are drowsiness, cold skin, slurred speech or in what may be a very cold room, saying that they are not cold, call a doctor or nurse. Whilst waiting for medical help, make the person warm by wrapping them in a blanket or duvet and give them a warm drink but not alcohol as this will stimulate heat loss through their skin.

Question of the Week
"I put in a complaint about a relatives health care situation with reference to the service that was provided to her. I obtained the specific Complaints Procedure document from the organisation and followed the instructions. The response to my complaint was very slow and I asked for further clarification when it came. I am still not happy about the outcome, is there anything else I can do?"

Answer : The Parliamentary and Health Service Ombudsman can take up your complaint but they do not have to do so. You need to make contact with them and they will be able to advise you if they can take up your complaint.

You can ring their help line 0345 015 4033 or you can visit their website at from which you can download a form.

One point however, is that there is a time limit for making a complaint and this is no later than one year from the date when you first became aware of the events of which you are complaining.

We hope you have enjoyed reading this and "see you next week".

Finally we wish all Newsflash Readers a Very Happy Christmas and a Happy New Year.

Best Wishes,
Angela Gifford, Director
Able Community Care Ltd.

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